Zomato Work From Home Job — Customer Support Executive (Chat + Voice)

If you’ve been scrolling Naukri for a work from home job that doesn’t need a degree, this Zomato process hiring through Startek just popped up, and it’s worth a look — though not without a few catches I’ll flag below. Here’s everything in plain language, minus the recruiter jargon.

Job Overview

• Role: Customer Support Executive – Chat + Voice
• Process: Zomato (Blended)
• Company: Startek (Aegis Customer Support Services Pvt. Ltd.)
• Location: Work From Home — India
• Employment Type: Full-time, Permanent
• Experience: 0–2 years (freshers genuinely welcome here, not just on paper)
• Openings: 50 — so it’s a bulk hire, not one seat

Worth noting this is a BPO/BPM role technically, but you’ll be sitting at home handling Zomato’s customer queries over chat and calls. Startek is the outsourcing partner running this, not Zomato directly — that distinction matters if you’re Googling “Zomato jobs” expecting to be on Zomato’s own payroll.

Key Responsibilities

Based on how blended chat+voice processes usually run (the listing itself is light on specifics), expect:

• Handling customer queries via chat and voice calls for Zomato users
• Resolving order issues, delivery complaints, refunds, and general support tickets
• Meeting quality and resolution-time targets set by the process
• Working rotational shifts, including night shifts

Eligibility / Requirements

• Education: 12th pass, undergrad, or graduate — degree not mandatory
• Experience: Freshers accepted, experienced candidates (6 months+) get a slightly better package
• Language: Strong Hindi and English verbal skills — this isn’t optional; voice support means you’ll actually be talking to customers
• Setup: You need your own laptop and a stable, high-speed wifi connection — no exceptions mentioned, so factor in that cost before applying
• Attitude: Customer-first mindset, decent communication — standard for any support role but they do call it out

Salary & Benefits

Here’s the pay breakdown as listed, no guessing needed on this one since Startek was upfront about numbers:

Additional perks:

• Quarterly bonus up to ₹1,929
• PF + ESIC coverage
• Rotational week offs

Honestly, this is a fairly standard entry-level BPO salary — nothing to write home about, but reasonable if you’re a fresher looking for your first paycheck without needing a degree or commute. If you already have solid voice-process experience elsewhere, you’ll likely find better on other platforms.

Shift & Work Conditions — Read This Before Applying

This is the part people skip and regret later:

• Rotational 9-hour shifts, including night shifts
• Rotational week off (don’t expect fixed Sundays)
• No leaves for the first 90 days — not even festival leaves
• You’re expected to bring your own laptop and pay for your own high-speed internet

That no-leave-for-90-days clause is pretty strict for an entry-level gig, so if you’ve got a wedding, exams, or anything planned in the next three months, keep that in mind before signing on.

How to Apply

1. Apply directly through the Naukri listing or contact HR at the number/email below
2. Have your laptop and wifi setup ready to mention/confirm — they seem serious about this requirement
3. Be prepared to demonstrate spoken Hindi and English on the call, since it’s a voice+chat blended process

Contact: 9125409717
Email: arpitatripathi.1@startek.com

My tip: When they call you, ask directly about the shift roster and how “rotational” week-offs actually get assigned in practice, that detail decides whether this job fits your life or not.

Should You Apply?

If you’re a fresher, 12th pass or graduate, and just need a legit work-from-home job with PF and ESIC to start building work experience — this fits. The salary won’t make you rich, but it’s steady and the entry bar is low.

If you’ve got 2+ years of BPO experience already, or you can’t do night shifts, or the no-leave-for-90-days rule is a dealbreaker — skip this one and look elsewhere. Also worth remembering: Startek explicitly says they don’t charge fees for hiring, so if anyone asks you for money in the process, that’s a red flag, not a formality.

This is a solid 10th/12th pass government job alternative in the private sector if you’re not fussed about company type and just want income from home.

FAQs

Apply Here (original listing): Naukri.com

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